24/7 Customer Support in Cloud Website Hosting
All our cloud website hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our services well before you make an order or you're an existing client and you have any question or some problem, you will be able to contact us any time, including holidays and weekends. We have multiple channels to contact us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex issues or any matters that require longer time to research and handle. In contrast to a number of other website hosting service providers, our trouble tickets feature a warranted max reply time of just one hour, thus whatever your issue is, it'll be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we supply come with 24/7 customer and tech support, so regardless of what problem you experience, you will be able to get in touch with us and we'll give you a hand without delay. Our guaranteed answer time for every e-mail or ticket that you open from your Hepsia website hosting Control Panel is only one hour; typically the reply time hardly ever exceeds 20 minutes. Furthermore, we have telephone support with a couple of local numbers worldwide as well as a live chat, so that you'll be able to get in touch with us and find more details about our solutions even if you don't have an account yet. We're able to help you with any question or a problem you may have - payment methods, package features, e-mail configuration, hosting account settings, and so on. If you use our services, you will not ever experience an issue where you should wait for a couple of days to get an issue solved like you will need to do with many other companies.
24/7 Customer Support in VPS Servers
If you get a VPS server from us, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you're a current customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an e-mail message and we'll handle the problem and send you a response within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, still for most issues it takes a maximum of 30 mins to receive support. Our support service covers your VPS plus all pre-installed software it features, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will take advantage of extremely fast support when you get a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore every time you open a ticket through your billing account or you send an email message related to any problem with the server or the pre-installed software on it at any time of the day, you will have a response within 1 hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires longer time to be solved or when it needs to be sent to our admins, as it is a lot easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.