When your website hosting supplier supplies live chat support, you are able to talk to a representative live and learn helpful info or get an issue resolved in a very timely manner. The advantage of using chat compared to calling to consult with a live person is that you'll need just a computer with Internet connection, so that you will not pay any rates if you're in another state or country. Furthermore, it is simpler to copy and paste info like domains, usernames or error messages in other words details which are sometimes hard to provide to the other party on the telephone. The live chat is also a quicker approach to contact your hosting company's support team in comparison to using a ticketing system. What's more, in case some situation requires a bit more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so that you will not lose time - something that's not possible if you're on the phone.

Live Chat Support in Cloud Website Hosting

Along with the phone and ticket support, we offer live chat support as well. You are able to contact us every single day, which includes weekends and holidays, and we can give you more info about the cloud website hosting that we provide if you are not among our customers yet, or about general and billing questions in case you already have an account. Although for strictly technical matters you will need to open a ticket to the technical assistance team, as such matters require extra time to be taken care of, you can still contact us on our live chat for some technical information. To give you an example, we can assist you to set up an e-mail address in your email client or troubleshoot multiple issues, saving you plenty of time. Even when our phone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every day, even on holidays and weekends. It is the best way to learn more information about our semi-dedicated servers if you don't have an account yet or to have an issue resolved if you're a client and our customer care agents will help you in real time no matter what time of the day you join our chat. If you are unsure which plan is better for your websites, if you need a piece of advice whether you need a certain upgrade and how to order it or if you've got troubles installing an email account on your PC, you'll be able to contact us and we'll supply you with the necessary information right away. Our live chat is accessible even after our phone lines go off for the day, therefore when you have an account with us, you can be certain that you'll always find prompt assistance with any question or issue that pops up.