Customer Support Channels
A 1–hour Response Guarantee
Our company offers a 1–hour resolution warranty with all of our cloud website hosting packages, meaning that every single advice inquiry you email is going to be replied to in less than 60 minutes maximum. Our support crew members have been taught to immediately correct any situation and to ensure that you get well–timed guidance on any situation that you might have.
A Top–quality Support Service
Our help and support service is supplied by a group of trained techs who are ready to react to your questions promptly. You can easily contact the support staff by opening a technical support ticket from your Website Control Panel or by sending us an email message. On working days, you can also contact us on the telephone or make use of the online chat solution.
An Intuitive Help Section
Our Control Panel delivers a substantial practical knowledge base that’s included in all sections. In each part, you will find a Help press button which will load for you a selection of step–by–step online classes on how to work with a selected option or perform a certain action. In addition, we have generated mini seminar training videos for you to get a better idea of the Control Panel’s interface.