Customer Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a 1–hour response warranty for every support ticket or email that you submit to the support staff. We will swiftly reply to all the typical enquiries and forward the case to our sysadmins in case further assistance is required. If you make use of the Optional Admin Services package, we will execute any of the included server management tasks at a time that has been agreed upon in advance.
A Top–Quality Client Care Service
Our tech support staff will be online for you 24/7 should you need assistance with our Website Control Panel or with any of the applications that we have preinstalled for you on the dedicated hosting server. Furthermore if you need assistance tackling the day–to–day administration tasks on your dedicated hosting server, you can have a glance at the Optional Admin Services package, which includes data backup hard disk storage space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Area
We have equipped the Website Control Panel with an extensive knowledge base, which includes detailed explanations of all its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further reveal to you how to carry out a particular task or solve a regularly experienced problem. The instructional articles and the tutorial video clips are easily accessible from each section of the Website Control Panel through the Videos and Help buttons located in the top right corner.