In case you’ve bought a web hosting plan and you have some enquiries related to a concrete feature/function, or if you’ve confronted some issue and you require assistance, you should be able to contact the respective client support team. All hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, as the easiest way to resolve an issue most often is to send a ticket. This type of correspondence makes the responses sent by both parties simple to follow and enables the help desk support team members to escalate the case in the event that, for instance, an administrator needs to step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you must use at least two separate accounts to contact the customer support staff and to actually manage the hosting space. Constantly logging in and out of different accounts could sometimes be a drag, not to mention the fact that it takes quite a lot of time for the majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you are browsing through your website files or updating various account settings. The ticketing system is being monitored 24/7/365 by our client support staff representatives and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to obtain help. Unlike other companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info in regard to any technical or billing issue. Additionally, you can see a collection of help articles, which will help you deal with the most commonly experienced difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which goes to say that you will not require another support platform to contact our client service team – you can do this on the spot if you bump into a complication. Posting a new ticket requires a couple of mouse clicks and finding an older one is just as easy. With our clever search box, you can quickly track down any ticket that you’ve already sent. You can open a ticket whenever you need since our client service staff members are at your service 24-7 and answer in less than one hour, although it rarely takes that much to receive a reply. With the Hepsia Control Panel, you will have everything in one place and you can forget about the need to go through two or more platforms to solve a simple issue.