Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you are browsing through your website files or updating various account settings. The ticketing system is being monitored 24/7/365 by our client support staff representatives and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to obtain help. Unlike other companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info in regard to any technical or billing issue. Additionally, you can see a collection of help articles, which will help you deal with the most commonly experienced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which goes to say that you will not require another support platform to contact our client service team – you can do this on the spot if you bump into a complication. Posting a new ticket requires a couple of mouse clicks and finding an older one is just as easy. With our clever search box, you can quickly track down any ticket that you’ve already sent. You can open a ticket whenever you need since our client service staff members are at your service 24-7 and answer in less than one hour, although it rarely takes that much to receive a reply. With the Hepsia Control Panel, you will have everything in one place and you can forget about the need to go through two or more platforms to solve a simple issue.