If you have a website, a problem can always emerge and it doesn’t automatically have to be connected to the hosting service. For example, something might go wrong when you bring a software app up to date or some vital content may be edited or erased unintendedly. Regardless of what the nature of the problem might be, you’ll need to touch base with the tech support team and ask them to retrieve a backup or to assist you in fixing the problem that you’re facing. How quickly they’ll do that will predetermine the time that your websites will be inaccessible. For specific sites such as community websites or online shopping portals, a continual downtime often means lost users and money. This is why, it’s of critical importance that you use the services of a web hosting company that offers not only a very good client support service, but also a fast one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting around for hours and hours on end, or even all day, to get a reply to an e-mail or a ticket. Regardless of when you get in touch with us, we will reply to you within no more than 60 minutes with any technical or pre-sales enquiries that you might have. In fact, our real response time hardly ever surpasses twenty to thirty minutes. Since we are working 365 days a year, you’ll always receive help in a timely manner and we are aware of how vital this is in the electronic era. As soon as you contact us, we will respond to your questions. In case you experience any technical challenge, we will handle it for you, or we will provide you with all the required information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our lightning-fast support service. You’ll get a reply to any support ticket opened through the hosting Control Panel or e-mail sent to our customer and technical support staff within the hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to examine and troubleshoot a problem. We will provide you with more details in case the solution entails something that has to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be the same and because of the fact that our support staff will be at your disposal 24x7, you will get instant help for virtually any technical, general or billing issue whatever the hour.